Fully Managed IT Services587-355-1566
Let us take the hassle out of your IT. The Support you’re looking for. Easy & Hassle Free.
Expect prompt & timely appointments, friendly service, and knowledgeable staff.
70 Country Hills Landing NW
Calgary, AB T3K 2L2
Mon – Fri
8:00 – 5:00
Call us Today
587 355 1566
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Our Managed IT Services benefit you! For a predictable monthly rate, BlackBox Connections can provide unique services specialized to exactly what you need. All of our service options can be fully curated and customized to your company, providing you with the right combination of options to accomplish your goals. BlackBox Connections provides around the clock peace of mind, our team is prepared to find the right fit for you. From comprehensive management to secondary support in conjunction with your existing IT team, our Managed IT Services is poised to help you succeed.
So you don’t have to worry – our Managed IT Services program ensures your server is operational at all times – We take care of your servers 24×7, so you don’t have to.
Every computer related device is vulnerable to a cyber-attack. Cyber-attacks are growing and becoming more frequent. BlackBox Connections #1 priority is to protect you and your business and keep your IT working.
Your desktops, laptops and tablets are glued to your staff and if IT is not working your business is not working. Our Manage IT Services keeps your people productive. No excuses!
Our experience comes from supporting IT issues everyday – just like the ones you have. Our process keeps it simple to keep the costs down. Ask us how we can help you without a bunch of time, money and effort being spent on your part.
We work hard to prevent computers from failing and our commitment to customer service will keep you and your staff at ease while we work to solve any problems immediately. Our Managed IT Services plans are flexible and customized to meet your requirements at a predictable monthly cost.
What Is Managed IT Services
The practice of outsourcing on a proactive basis IT management responsibilities and functions and a strategic method intended to improve operations and cut expenses. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done. Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the managed services provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship. Adopting managed services is intended to be an efficient way to stay up-to-date on technology, have access to skills and address issues related to cost, quality of service and risk.
Reduce Downtime, Reduce Costs with Managed Services
Managed IT Services provide a cost-effective method of monitoring, managing and protecting all of your organization’s desktops, laptops, servers, routers, virtual machines, and much more; through a secure internet connection and a single piece of software, BlackBox Connections monitors and supports your devices 24x7x365. The skill-set of our dedicated and talented service team solves your issues proactively and remotely whenever possible, but also provides on-site and break/fix support as needed.
Businesses are rapidly turning to Managed Services through Infrastructure Technology Solutions because of the generous support plan and our reasonable pay-per-user policy. The constant monitoring of your technology assets and predictable pricing for support allows you to reduce and optimize your IT spending, and plan for upgrades and new hardware proactively. Break/fix issues will no longer break your budget or stymie your employees and services.
Help Desk: Always Open
With managed services at BlackBox Connections, your technology assets are monitored 24x7x365, and issues are quickly and accurately diagnosed and remedied. In the event of a problem undetected by our software or staff, one single point of contact provides all the support you need. Tickets and questions can be entered through our help desk portal, which is accessible via website or a direct email. We are also happy to enter your tickets by phone during our office hours, and after hours per your support agreement.
Contact us to schedule your network assessment today, and increase your up-time with our Managed IT Services!
A unique business with a commitment to professional ethics and clients services.
We outgrew our old IT Company very quickly as we think they were not honest with the size of their operation. They were slow to respond and could only fix things 50% of the time on top of that. BlackBox Connections brought a professionalism from the first phone call to our on going relationship and we haven’t looked back! – Maria Meier Controller / CFO, CAN-AK Industrial Services Inc.