Customer service experience starts with you first can seem cliche and simple enough right?

Well it is no surprise that just 1 or 2 bad experiences with a customer can lead in disaster.

If things are not handled in a professional way you can be left looking for a new client.

But we all know that if one customer gets an exceptional experience they will be back for more.

How is that possible? How can our customer service be so good that it merits a referral?

Customer Service Employee Empowerment

The first step toward employee empowerment is engagement and make it your mission.

Make your mission a part of everything your organization does.

Structure your team so employees can work independently to solve customer problems and think creatively.

Measure qualitative and quantitative feedback, and not just how many cases or tickets they resolve in a given day.

Drive Technology To Work For You

At times words cannot always work over the phone or in person.

So using tools like screenshots, GIFs, and videos can make a process move quicker then the normal.

When it comes to communicating technical concepts or processes, videos are the best if possible.

Videos and pictures don’t need to be fancy to work and at times can be easier then a long drawn out conversation.

Customer Service Experience Starts With You First

Since customer service starts with you give your clients options the first time you interact with them.

Whether this means creating interactive quizzes, offering free demos or trials and backup products.

Ask customers how they like to be contacted, and provide service in the mode that works best for them.

Finally time spent away from the queue isn’t time wasted because you’re dedicating time during your week to identifying patterns, analyzing data, and creating processes to work more efficiently is time spent wisely.

Check out this new Ransomware intercept by Sophos and is an excellent tool Sophos Ransomware Tool

Don’t wait, Act Now! Consult a Professional 

Contact IT Support 587-355-1566 for assistance.

IT Support Services and Websites Done Right!

Check us out in ‘Business in Calgary’ magazine

How is your OneDrive or Office 365 giving you full data backup and Is it important to you?

I’d hope so because your work could be going out the window at any point and you wouldn’t know it.

Understanding Microsoft’s backup and retention policies can be difficult, therefore let’s try to break it down.

Policies

Data loss is often a major concern and destructive for Office 365 customers, how so?

Well Microsoft’s backup policies cannot guarantee a complete and speedy restore of lost data.

Even when data is retrievable, the process is long and therefore complicated.

Retention policies and processes vary for each application included in the cloud platform.

OneDrive

Collaboration can be put in jeopardy due to user error, hacking, sync issues, and possible malicious insiders cause data loss.

OneDrive only stores the most recent version of your content and not the entire history.

There is no way to access previous drafts therefore data is now lost, should you need your drafts.

The recycle bin within OneDrive has a default retention period of 90 days consequently files after that cannot be restored.

How Is Your OneDrive Or Office 365 Giving You Full Data Backup

Microsoft MVP Brien Posey said. “The sad truth is that you might not have as many options for restoring your data as you might think”.

It is critically important to understand your options and disaster recovery in your Office 365 environment.

Item level recovery protects an organization against deleting items such as messages and mailboxes.

The recovery of a corrupt mailbox and provision for reverting a mailbox server to an earlier point is not possible.

Give another thought to how important your data is to you because you could be losing it as you read this.

Check out this new Ransomware intercept by Sophos and is an excellent tool Sophos Ransomware Tool

Don’t wait, Act Now! Consult a Professional 

Contact IT Support 587-355-1566 for assistance.

IT Support Services and Websites Done Right!

Check us out in ‘Business in Calgary’ magazine

How you can keep productivity flowing while on vacation can seem impossible right?

Well don’t get yourself down before you even start planning a great trip!

There is a good and a bad about taking vacations for sure, but the pay off is well worth it.

Vacations make you happier. They’re good for your health. They align with personal goals and provide you with perspective.

When on vacation other stresses arise.  Like emails, new prospects, new clients, not knowing what’s going on in the office.

What could be done?

Well let’s outline a few strategies and find out a few key goals to a successful vacation.

Plan Ahead With Your Manager or Your Team

Your manager or team is your partner in success. Work with them to create a plan that makes you both feel confident about the break.

Don’t think there is ever a bad time to plan and Increase activity before you leave.

Figure out what needs to be done and hit your target, say you have 20 emails to send out a month.

Well make sure you calculate that they are sent out on time and are taken care of while your away.

How You Can Keep Productivity Flowing While On Vacation

Maintain focus and do a deep dive on opportunities that need your attention.

Let your manager or team step in if need be and If you feel you have to, check emails on vacation.

Limit your time spent on emails to 30 minutes a day, so you don’t ruin your vacation.

As an owner encourage your team to take vacations so they can unwind and come back refreshed.

Check out this new Ransomware intercept by Sophos and is an excellent tool Sophos Ransomware Tool

Don’t wait, Act Now! Consult a Professional 

Contact IT Support 587-355-1566 for assistance.

IT Support Services and Websites Done Right!

Check us out in ‘Business in Calgary’ magazine